Order preparation
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.
Find the details that matter before and after you place an order: delivery, cancellations, refunds, privacy and the terms of shopping with Stitch Soul.
Browse all policiesHere’s what the current delivery policy says about processing, shipping choices and tracking.
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.
The listed standard shipping window is 7–10 business days; expedited delivery is listed as 3–5 business days. Delivery timing can vary by destination.
Shipping costs are calculated at checkout based on location and chosen method. The policy says orders above a qualifying amount may receive free standard shipping; check current promotions and checkout for the applicable amount.
The policy says tracking information is sent after dispatch. Use your account’s order history or the tracking details provided for the order to check its status.
The current policy says international shipping is available to select countries. Transit time varies by destination, and customers are responsible for customs duties or taxes imposed by their country.
Please enter a complete and accurate address. The policy says Stitch Soul is not responsible for delivery to an incorrect address supplied by the customer. Weather, customs and carrier issues may cause delays.
The current policy states Stitch Soul is not responsible for lost or stolen packages. Where possible, arrange for someone to receive the parcel or provide a secure delivery location.
Questions about a delivery? support@stitchsoul.in
A few important points from Stitch Soul’s existing terms about placing an order.
Provide accurate and complete details when placing an order, including your contact and delivery information.
Orders are subject to acceptance and product availability. Stitch Soul aims to keep product information current and reserves the right to correct errors or omissions.
Prices may change without notice. Review the product price, delivery charge and final total shown during checkout before submitting your order.
Payment is required when placing an order. The payment methods currently available are shown on the website checkout.
For an order question, contact support@stitchsoul.in and include your order details.
If you need to cancel, contact customer support as soon as possible.
Requests received after this period may be subject to fees as described in the policy.
The current refund terms apply to purchases made directly from Stitch Soul. Requests are reviewed against the conditions below.
Request a refund within 1–2 days of purchase. Include the reason and any supporting information.
Eligibility is assessed case by case. The policy reserves the right to decline requests that do not meet its criteria.
Requests are processed within 5–6 business days after all required information is received. Your bank or payment method may take additional time.
Approved refunds are returned using the original payment method. If that method is unavailable, Stitch Soul may use an alternative method. Partial refunds may be issued depending on the request and applicable fees or charges.
The policy lists customized or personalized items, downloadable digital products, services already rendered or initiated, and products damaged or altered after delivery as non-refundable.
The existing text reserves the right to modify the Refund Policy; changes take effect upon posting. For a refund request, contact support@stitchsoul.in.
The existing delivery and terms sections refer shoppers to a Returns and Exchange Policy, but this page does not specify return eligibility, item condition requirements, exchange steps or a return shipping process.
Please contact support@stitchsoul.in for return or exchange instructions before sending an item. Refund requests are covered by the terms in the Refund Policy above.
Your privacy matters. The policy below describes what information the existing page says Stitch Soul collects and how it is used.
When you create an account, make a purchase, subscribe to a newsletter, participate in a survey or contest, or contact Stitch Soul, the policy says it may collect your name, email address, shipping and billing addresses, and payment information.
The policy says non-personal information may include your IP address, browser type, device information, cookies and similar tracking technologies.
To process and fulfil orders, provide customer support, send newsletters and promotions, run surveys and contests, and analyze website use to improve the experience.
The policy describes sharing with service providers such as payment processors and shipping companies, marketing and advertising partners, and legal authorities responding to lawful requests. It states personal information is not sold or rented to third parties for marketing purposes.
Cookies and similar technologies are used to understand preferences and improve site interactions. The policy says reasonable measures are taken to protect personal information from unauthorized access, disclosure or alteration.
You may opt out of marketing communications, request access to or correction or deletion of personal information, and manage cookies through your browser settings.
Questions or requests about privacy? Email official@stitchsoul.in. The policy may be updated as practices change; revisit this page for changes.
By using stitchsoul.in or purchasing products, you agree to the terms described in the existing policy text.
Provide accurate and complete details when ordering. Orders are subject to acceptance and availability. Prices may change without notice; payment is required when placing an order using methods shown on the website.
Stitch Soul aims to provide accurate descriptions, prices and availability, but the terms reserve the right to correct errors or omissions.
Delivery timelines may vary and can be affected by external circumstances. Shipping, refund and privacy information is described in the relevant sections on this page.
Website images, logos, text and other content are identified as Stitch Soul intellectual property. Reproduction or use requires written permission.
The terms include a limitation of liability for damages arising from use or inability to use products or services. Stitch Soul may update terms; continued use after changes indicates acceptance under the existing wording.
For questions about the terms, contact support@stitchsoul.in.