Shipping and Delivery Policy for Stitch Soul

At Stitch Soul, we are committed to providing you with a seamless and enjoyable shopping experience. Please take a moment to review our Shipping and Delivery Policy to understand how we process and deliver your orders.

1. Processing Time:

Orders are processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

We offer standard and expedited shipping options to cater to your specific needs.
Standard shipping typically takes 7-10 business days.
Expedited shipping delivers within 3-5 business days.

3. Shipping Costs:

Shipping costs are calculated at checkout based on your location and chosen shipping method. Orders above a certain amount may qualify for free standard shipping. Check our website for current promotions.

4. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order in real-time to know its current status and estimated delivery time.

5. International Shipping:

We offer international shipping to select countries. Shipping times may vary based on the destination. Customers are responsible for any customs duties or taxes imposed by their respective countries.

6. Delivery Address:

Ensure your delivery address is accurate and complete to avoid any shipping delays or issues. We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Delays and Exceptions:

In rare cases, unforeseen circumstances such as weather, customs, or carrier issues may cause delays. We appreciate your patience during such situations.

8. Lost or Stolen Packages:

Stitch Soul is not responsible for lost or stolen packages. Please ensure someone is available to receive the package or provide a secure delivery location.

9. Returns and Exchanges:

For information on returns and exchanges, please refer to our Returns and Exchange Policy.

10. Contact Information:

If you have any questions or concerns regarding your order, please contact our customer service team at customer.support@stitchsoul.com. Thank you for choosing Stitch Soul. We strive to deliver your favorite styles to your doorstep with care and efficiency. Happy shopping!

Stitch Soul - Terms and Conditions

Welcome to Stitch Soul, where fashion meets soul. By accessing and using our website (www.stitchsoul.in) or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms:

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

2. Product Information:

We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not guarantee the accuracy of this information and reserve the right to correct any errors or omissions.

3. Orders and Payment:

By placing an order, you agree to provide accurate and complete information about yourself. All orders are subject to acceptance and availability. Prices are subject to change without notice. Payment is required at the time of placing an order, and we accept various payment methods as indicated on our website.

4. Shipping and Delivery:

We aim to dispatch orders promptly, and delivery times may vary depending on your location. We are not responsible for delays caused by external factors, such as customs, weather conditions, or other unforeseen circumstances. Please refer to our shipping policy for more details.

5. Returns and Exchanges:

Our return and exchange policy outlines the terms and conditions for returning or exchanging products. Please review this policy on our website to understand the process and requirements.

6. Intellectual Property:

The content on our website, including images, logos, and text, is the intellectual property of Stitch Soul and is protected by copyright and other laws. You may not use or reproduce our content without our express written permission.

7. Privacy Policy:

We respect your privacy and handle your personal information in accordance with our privacy policy. By using our services, you consent to the collection, use, and disclosure of your information as described in our privacy policy.

8. Limitation of Liability:

Stitch Soul shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.

9. Contact Information:

If you have any questions or concerns regarding these terms and conditions, please contact us at [support@stitchsoul.in].

* Stitch Soul reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes. Continued use of our services after any modifications indicates your acceptance of the updated terms. *

Stitch Soul - Refund Policy

1. Overview:

This Refund Policy applies to all products and services provided by Stitch Soul.

2. Eligibility for Refunds:

Refunds are only available for products and services purchased directly from Stitch Soul.
Eligibility for a refund is determined on a case-by-case basis, and Stitch Soul reserves the right to deny a refund if the request does not meet the specified criteria.

3. Refund Request Procedure:

To request a refund, customers must contact Stitch Soul's customer support within 1-2 days of the purchase date.
Refund requests should include the reason for the request, along with any supporting documentation or evidence.

4. Non-Refundable Items and Services:

The following items and services are non-refundable: Customized or personalized products/services. Downloadable digital products.
Services that have already been rendered or initiated. Products damaged or altered after delivery.

5. Processing Time:

Refund requests will be processed within 5-6 business days after receiving all required information. The actual refund processing time may vary depending on the payment method and financial institution.

6. Refund Methods:

Refunds will be issued using the same method of payment used for the original purchase. If the original payment method is not available, Stitch Soul may issue the refund via an alternative method.

7. Partial Refunds:

Stitch Soul reserves the right to issue partial refunds based on the nature of the request and any applicable fees or charges.

8. Changes to Refund Policy:

Stitch Soul reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on the Stitch Soul website.

9. Contact Information:

For refund inquiries and requests, customers can contact Stitch Soul's customer support at support@stitchsoul.in.

Stitch Soul - Cancellation Policy

1. Order Cancellation:

Customers may request the cancellation of an order by contacting Stitch Soul's customer support within 10 hours of placing the order. Cancellation requests received after this period may be subject to fees outlined in section 4.

2. Cancellation Request Procedure:

To request a cancellation, customers must provide their order or service details and a reason for the cancellation. Cancellation requests can be submitted via [email, phone, or other specified method].

3. Refunds for Canceled Orders:

If a cancellation request is approved, any payments made by the customer will be refunded in accordance with Stitch Soul's Refund Policy (refer to the Refund Policy section).

4. Contact Information:

For cancellation inquiries and requests, customers can contact Stitch Soul's customer support at support@stitchsoul.in.